Term and Conditions

Last Updated: [Insert Date]

Welcome to Cozy Home Shop at freshfurniturehub.com. These Terms and Conditions govern your use of our website and purchases of our Scandinavian-inspired home furnishings. By accessing our site and making purchases, you agree to these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or the legal age in your jurisdiction to make purchases. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you’re responsible for maintaining confidentiality of your credentials and all activities under your account.

1.3 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and dimensions, but slight variations may occur. All measurements are approximate.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

2.3 Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

• Custom or made-to-order furniture
• Items marked “Final Sale”
• Mattresses, futons, and bedding (unless defective)
• Opened home accessory packages

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraud.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide excluding some Asian regions and remote areas. Contact us if unsure about your location.

4.2 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

4.3 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

4.4 Delivery Delays

Delivery times are estimates. We’re not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.

5. Returns and Refunds

5.1 Return Policy

You may return eligible items within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with all protective materials
• Accompanied by proof of purchase

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Wait for return approval and instructions (within 2 business days)
3. Repackage item securely with all original materials
4. Ship to our Chicago warehouse using trackable method

5.3 Refunds

Refunds are issued to original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

5.4 International Returns

International customers are responsible for return shipping costs and any customs fees. Mark packages as “Returned Goods.”

6. Damaged or Defective Items

Contact us immediately at [email protected] with photos of damage. We’ll arrange replacement or refund at no cost to you.

7. Intellectual Property

All content on this site (text, graphics, logos, images) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without permission.

8. Limitation of Liability

Cozy Home Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our site. Our maximum liability shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms shall be governed by the laws of the State of Illinois, USA, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms:

Cozy Home Shop
223 Vine Street
Chicago, US 60605
Email: [email protected]