At Cozy Home Shop, we combine Scandinavian-inspired design with functional comfort to create home furnishings you’ll love. Our shipping and returns policies reflect our commitment to quality and customer satisfaction.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) using reliable carriers to ensure your items arrive safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Cozy Home Shop purchase. If an item doesn’t meet your expectations, you may return it within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging with all protective materials must be intact
  • Proof of purchase is required

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Custom or made-to-order furniture pieces
  • Items marked “Final Sale”
  • Mattresses, futons, and bedding (hygiene reasons, unless defective)
  • Opened packages of home accessories

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email [email protected] within 15 days of delivery with your order details
  2. Get Approval: We’ll respond within 2 business days with return instructions and a Return Authorization Number (RAN)
  3. Pack Securely: Repackage the item with all original materials
  4. Ship Back: Send to our Chicago warehouse using a trackable method (return shipping costs are your responsibility unless the return is due to our error)

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing takes 3-5 business days after approval (card issuer times may vary)
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no cost to you.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Mark packages as “Returned Goods” to avoid additional charges

Need assistance? Our Chicago-based customer service team is happy to help. Contact us at [email protected] or write to us at 223 Vine Street, Chicago, US 60605.

Thank you for choosing Cozy Home Shop to create your perfect living space. We appreciate your trust in our thoughtfully designed home furnishings.