Welcome to Cozy Home Shop’s FAQ page! We’re here to answer all your questions about our Scandinavian-inspired home essentials, delivery options, and customer service policies. Below you’ll find helpful information to make your shopping experience as smooth and stress-free as our furniture designs.
Product Questions
What types of products does Cozy Home Shop offer?
We specialize in space-saving, Scandinavian-inspired home essentials across multiple categories including:
- Furniture (beds, daybeds, bedside tables, chairs, desks, cabinets)
- Home textiles (blankets, cushions, quilts, futons & mattresses)
- Decor (floor lamps, home accessories, decorative items)
- Storage solutions (hidden storage options, hallway furniture)
- Kitchen and breakfast items
Are your products suitable for small apartments?
Absolutely! Many of our products are specifically designed with space-saving solutions in mind, perfect for urban apartments and cozy living spaces. Look for items marked with our “Hidden Storage” or “Space-Saving” features.
Shipping & Delivery
Where does Cozy Home Shop ship to?
We proudly offer worldwide shipping, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping (10-15 business days after dispatch) via DHL or FedEx for a flat rate of $12.95
- Free Shipping (15-25 business days after dispatch) via EMS for orders over $50
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can use this to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer care team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, please contact us immediately and we’ll arrange for a replacement or refund.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Customer Service
How can I contact customer service?
Our Chicago-based customer service team is happy to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm CST. Emails received outside these hours will be answered the next business day.
Didn’t find the answer you were looking for? Don’t hesitate to contact us – we’re always happy to help you create a home that’s as functional as it is beautiful!
The Cozy Home Shop Team